Step into the shoes of a tenant.
What would you expect from your landlord?
Health and safety are the two most likely priorities on your list. Your tenants feel the same.
People want to live in the safest homes possible. This safety comes from new HVAC systems, good plumbing, friendly neighbors, proper electrical wiring, and more.
Thus, you must have an efficient maintenance coordination strategy.
Here are a few points to consider.
Emergencies Happen
A rental emergency could occur at any moment. Are you prepared to respond to an emergency at four in the morning?
The point above is just one reason why you need a dedicated property manager. This role is responsible for answering emergency maintenance requests, ensuring the right vendor tends to those needs. Thus, forging professional relationships with handymen, plumbers, and electricians is critical.
Every tenant should have a direct line to their property manager or a selected service. Partner with local services and provide new tenants with 24-7 phone numbers in their welcome packages.
When searching for a property management company, look for 24-hour support service. You can learn more about PMI Puerto Rico's responsive services through its property maintenance page. This includes after-hours services for emergencies.
Maintenance and Communication
It's time to make maintenance a part of your communication strategy.
Providing a responsive service for after-hours emergencies is a good start. You also need a digital solution for submitting requests.
An advantage of working with a property management company like PMI Puerto Rico is having digital tools at your disposal. Tenants are given login portals to view important communications with management. There is also a maintenance portal that allows them to submit service requests at any time; tenants can also inquire about upgrades like new kitchen counters.
After signing a lease, tenants can view their documents online. The PMI website is also packed with information on rental inspections, maintenance fees, and other protocols. Tenants can also view the status of their maintenance requests online.
Maintenance Coordination Improves Marketing
Real estate marketing depends on maintenance. You need clean, upgraded housing to market to tenants.
Property managers rely on the best local businesses to paint, rewire, clean, and equip homes with essentials. Managers also work with professionals to take real estate photos of well-maintained properties.
Marketing doesn't begin and end with listing photos. Property managers also host walk-throughs of homes to create a positive experience for leads. It's also the perfect time to describe your commitment to 24-hour maintenance.
You don't want to leave any vacancy unfilled.
When the end of one lease grows near, coordinate necessary cleaning and upgrading to ensure the property is ready for new tenants. Ideally, you want to keep tenant turnover low to increase your profits; this point also echoes the importance of excellent maintenance and repairs.
It's Time to Prioritize Maintenance
Your top priority as a property owner should be maintaining safe and healthy properties. Take this time to research your property management options to improve your maintenance coordination. Discover what you should expect by browsing our property maintenance services.
Let's talk about your options. Call us today to hire a property manager right away.
